Coronavirus update for our fans, friends and the Bowers & Wilkins community

Posted on 31 March 2020

We wanted to update you as to what we are doing at Bowers & Wilkins in light of the coronavirus crisis. These last few weeks have been completely unprecedented: the global pandemic is affecting all our families, our businesses, our communities and our way of life.

Our hearts go out to anyone impacted directly or indirectly by the virus and especially to those who are sick, to whom we wish a full and speedy recovery. We are truly inspired by and very grateful to the selfless healthcare staff across the world who are working tirelessly to care for people in need.

The safety of our colleagues, customers and suppliers is at the forefront of our minds at this time. We are monitoring the situation closely in each region and are strictly following the guidelines and best practices put in place by each country’s respective governments. Wherever possible throughout our global operations our support and administration staff have been asked to work from home. Whilst our production and warehouse facilities remain open, staff are following guidelines on social distancing and hygiene, while appropriate personal protection equipment has been introduced. This is supplemented by stringent and regular deep-cleaning routines, while all non-essential visits to our sites have been cancelled to minimise contact risk. Any colleagues showing symptoms have been requested to immediately self-isolate, with flexibility being provided to staff who need to look after family members or isolate as a group.

We are working with our suppliers, distributors, dealers and service agents to safely provide the best possible product and after-sales service to our customers. Our online stores remain open should you wish to make a purchase and our support staff are at hand as always to answer your calls and emails. We would like to take this opportunity to thank all our teams for their dedication and continued support to our customers under these difficult circumstances.

These are uncharted territories for us all and we thank you for your continued support during this time.

Stay safe.