I want to cancel an order
It may be possible to cancel your order before it has been shipped, dependant on its status.
Please contact us with your order number as soon as possible, so we can check the status & advise.
However if your order is with our warehouse or has already been shipped we will be unable to cancel your order. In this case please follow our Returns procedure.
Amending an order
If you'd like to add products to your order, please place a new order for these items.
If you need to change the delivery address please contact our Customer Support at 1800 370 3740 between 8:30 and 5:00 EST Monday to Friday (excluding public U.S. holidays) or contact us online, so we can check the status & advise if this is possible.
If you need to return your product please follow our Returns procedure.
We offer one standard delivery service which is free of charge. We only deliver to Continental USA.
Orders are estimated to arrive within 7 business days after your order has been shipped.
Once your order has shipped, you can track your order on the link provided in the dispatch email.
Orders placed at the weekend or on a U.S public holiday will be processed the next working day.
We are unable to deliver orders to APO/FPO or PO Boxes.
You can track your order by logging into your account and selecting ‘My Orders’.
Processing means your order is currently in process.
Confirmed means your order has been passed onto our warehouse.
Shipped means your item has been dispatched and is on its way - you can track its progress via the courier link in your dispatch email or by logging into your account.
For card verification, you must enter the billing address exactly as it appears on your card statement. At this time we can only accept payments from cards registered to a U.S. address. We cannot accept APO/FPO or PO Boxes as a billing address.
Bowers & Wilkins accepts the below payment methods. We take security very seriously and all payment information that is transmitted from your computer to our systems is encrypted using the latest Secure Socket Layer (SSL) security.
If you have a query you can find the answer in our support site.
If you would like to speak to an advisor we offer a telephone support service to help you with any set-up and installation issues.
Call Customer Support free on 1800 370 3740. Our lines are open 8:30 – 5:00 EST Monday to Friday, excluding public U.S. holidays.
My order hasn’t arrived
If your order hasn't arrived you can track it online by logging into your account.
If your order has been shipped but hasn't arrived within the expected time period contact us or call Customer Support at 1800 370 3740 between 8:30 and 5:00 EST Monday to Friday (excluding public U.S. holidays) and quote your order no.
My order is incomplete
Multiple items may arrive separately – however if there are items missing in your order contact us or call Customer Support at 1800 370 3740 between 8:30 and 5:00 EST Monday to Friday (excluding public U.S. holidays) and quote your order no.
My order is damaged
If you receive a damaged product, please send it back to us via our Returns procedure. We will arrange an exchange or refund as soon as possible.
Bowers & Wilkins Online Return Policy
Bowers & Wilkins engineers its products to provide consistently great sound. We encourage you to try our products to see why we’re the best in our field for top quality audio.
If you purchased from bowerswilkins.com and feel our product is not right for you within 30 days, you may return it for a full refund.
Please ensure items are returned in original packaging and include all original content. Bowers & Wilkins will pay for the return domestic shipping.
To start the returns process, please complete one of the forms below based on your original purchase date:
Online orders placed before March 11, 2022 - Returns form
Online orders placed after March 11, 2022 - Returns form
Purchases on bowerswilkins.com must be returned to our online store, and may not be returned to other authorized resellers of Bowers & Wilkins.
Purchases from other authorized resellers of Bowers & Wilkins are subject to point-of-purchase return policy, and are not accepted through bowerswilkins.com.
Need help setting up?
If you have a problem with the functional set-up of your product, please visit our support site.
To enable us to process your refund, please ensure all items are returned in original packaging and include all original content. Any missing items may delay your refund.
Once received, we will send you an email confirmation and refund you via the original payment method within 10 business days.
If your product was purchased less than 30 days ago, you can return it for a refund and re-order a replacement. After that time, a product can be repaired according to its warranty conditions.
To arrange a repair (on a product purchased more than 30 days ago) please contact Customer Support at 1800 370 3740 between 8.30am – 5:00 EST Monday to Friday (excluding public U.S. holidays), or contact us to arrange a return.
Bowers & Wilkins prioritises the health and safety of all that support us, please note some deliveries may experience unavoidable delays beyond our reasonable control.