- Cancel or amend an order
- Delivery information
- Track your order
- Shopping with Us
- Phone support
- Contacting us
- Missing, incomplete or damaged orders
- Returns procedure
- Refund policy
- Recycling Information
- Security and Privacy
I want to cancel an order
You have the right to cancel and return your order within 14 days of receiving it.
If would like to cancel your order please contact us with your order number and we will issue a refund.
However if your order has already been shipped we will be unable to cancel your order. In this case please follow our Returns procedure.
Amending an Order
If you'd like to add products to your order, please place a new order for these items.
Need to change the delivery address? Please contact us online.
Due to COVID-19 - Some deliveries may experience unavoidable delays beyond our reasonable control. Business is continuing on our website and we, along with our courier company have taken the following precautions in line with Government advice to minimise contact and reduce risk of spreading the virus:
· Hand sanitiser being used when handling goods.
· Drivers will not need signatures on delivery.
· All personnel will keep the recommended 2m distance on delivery.
All orders are shipped directly from our Bowers & Wilkins factory headquarters in the UK.
We offer same day courier dispatch on all headphones and speakers if ordered before 2pm CET Monday – Friday, excluding UK public holidays.
Accessories are dispatched by 1st Class UK Air Mail.
Orders placed at the weekend or on a UK public holiday will be processed the next business day.
Please refer to the table below for estimated delivery times in your region:
Tracked Courier Service
Royal Mail 1st Class
|Once you have received email confirmation
of dispatch your order should arrive within:
|Austria||4 Business Days||6 Business Days|
|Belgium||4 Business Days||6 Business Days|
|Estonia||5 Business Days||7 Business Days|
|Finland||5 Business Days||7 Business Days|
|France||4 Business Days||6 Business Days|
|France (Corsica)||7 Business Days||9 Business Days|
|Germany||4 Business Days||6 Business Days|
|Ireland||4 Business Days||6 Business Days|
|Italy||5 Business Days||7 Business Days|
|Latvia||5 Business Days||7 Business Days|
|Lithuania||5 Business Days||7 Business Days|
|Luxembourg||4 Business Days||6 Business Days|
|Netherlands||4 Business Days||6 Business Days|
|Portugal||5 Business Days||5-10 Business Days|
|Spain||5 Business Days||5-10 Business Days|
|Balearic Islands - Spain
(Majorca, Minorca,Ibiza & Formentera)
|7 Business Days||5-10 Business Days|
|Switzerland||5 Business Days||5-10 Business Days|
Please allow an additional 1-2 business days for delivery to Islands. We do not deliver to P.O. boxes or overseas military addresses.
We do not deliver to Andorra, Azores, Campione d'Italia, Channel Islands, Canary Islands, Ceuta, Gibraltar, Lichtenstein, Madeira, Malta, Melilla, Monaco and Netherlands Antilles.
You can track your order by logging into your account and selecting view your orders.
Pick In Progress means your order is currently being processed.
Shipped means your item has been dispatched and is on its way - you can track its progress via the courier link or by logging into your account.
*Note: Accessory orders are dispatched via 1st Class UK Airmail and cannot be tracked.
We accept the multiple payment methods shown below. We take security very seriously and all credit and debit card information that is transmitted from your computer to our systems is encrypted using the latest Secure Socket Layer (SSL) security.
If you have a query you can find the answer in our support site.
If you would like to speak to an advisor we offer a telephone support service to help you with any set-up and installation issues.
To find your local Customer Support telephone number, please select your country of residence here.
Our lines are open 09:00 – 15:00 CET Monday to Friday, excluding public holidays.
View our complete Warranty Policy.
If you have a query about setup or installation you can find the answer in our support site.
Alternatively you can contact Customer Support.
My order hasn’t arrived
If your order hasn't arrived you can track it online by logging into your account.
If your order has been dispatched but hasn't arrived within the expected time period contact us.
My order is incomplete
Multiple items may arrive separately – however if there are items missing in your order contact us.
My order is damaged
If you receive a damaged product, please send it back to us via our Returns procedure. We will arrange an exchange or refund as soon as possible.
30 day returns
Bowers & Wilkins engineers its products to provide consistently great sound. Try our products at home for 30 days and find out why we’re the best in our field for top quality audio when you shop directly with us.
If for any reason you feel our products aren’t right for you simply return it to us within 30 days for a full refund. Please ensure items are returned in original packaging and include all original content.
We recommend using a courier who can provide a tracked delivery service.
Need help setting up?
If you have a problem with the functional set-up of your product, please visit our support site.
To enable us to process your refund, please ensure all items are returned in original packaging and include all original content. Any missing items may delay your refund.
Once received, we will send you an email confirmation and refund you via the original payment method within 7 business days.
To arrange a repair (on a product purchased more than 30 days ago), please select your country of residence here to find your local Customer Support telephone number or contact us to arrange a return.
To locate your nearest recycling centre and to find out more about Bowers & Wilkins recycling policy compliant with WEEE regulations, please click here.
We take security very seriously and all credit card information that is transmitted from your computer to our systems is encrypted using the latest Secure Socket Layer (SSL) security.
All orders include UK VAT, except orders delivered to Belgium, France, Germany, Netherlands & Spain which have the local rate of tax applied.
Where applicable, eco and battery tax are included within the price at the rates shown below:
|Recupel||€ 0.2479||€ 0.2479||€ 0.2479||€ 0.2479|
|Bebat Tax||€ 0.0570||€ 0.0570||€ 0.0570||€ 0.0570|
|Eco-Tax||€0.08||€ 0.08||€ 0.08||€ 0.08|
|Eco-Tax||€ 0.01||€ 0.01||€ 0.01||€ 0.01|
For more information, contact Customer Service.