Shop Support

 

Cancel or amend an order

I want to cancel an order

You have the right to cancel your order prior to your item being dispatched. 

If you would like to cancel your order please contact Customer Support on 02 9196 8990 between 09:00 and 17:00 AEST Monday to Friday (excluding NSW public holidays), or contact us online with your order number and we will issue a refund. 

However, if your order has already been dispatched we are unable to cancel your order.

 

Amending an order

If you'd like to add products to your order, please place a new order for these items.

Need to change the delivery address?  Contact Customer Support on 02 9196 8990 between 09:00 and 17:00 AEST Monday to Friday (excluding NSW public holidays) or contact us online.

 

 

Delivery

 

Due to COVID-19 - Some deliveries may experience unavoidable delays beyond our reasonable control.  Business is continuing on our website and we, along with our courier company have taken the following precautions in line with Government advice to minimise contact and reduce risk of spreading the virus:

·         Hand sanitiser being used when handling goods.
·         Drivers will not need signatures on delivery.  
·         All personnel will keep the recommended 2m distance on delivery.

We offer free same day shipping on all headphones & speakers if ordered before 12:30pm AEST Monday - Friday, excluding NSW public holidays.

All orders are estimated to arrive within 5 working days once shipped from our logistics facilities in Sydney.

Once your order has shipped, you can track your order on the link provided in the dispatch email.

Orders placed at the weekend or on a NSW public holiday will be processed the next working day.

Terms

We are not able to deliver to P.O. boxes.

Some deliveries may experience unavoidable delays beyond our reasonable control.

 

Track your order

 

You can track your order by logging into your account and selecting ‘My Orders’.

Pick In Progress means your order is currently being processed.

Shipped means your item has been dispatched and is on its way - you can track its progress via the courier link or by logging into your account.

 

Shopping with us

 

Billing Addresses

For card verification, you must enter the billing address exactly as it appears on your card statement.

Payment Methods

Bowers & Wilkins accepts the payment methods below. We take security very seriously and all payment information that is transmitted from your computer to our systems is encrypted using the latest Secure Socket Layer (SSL) security.


CARDS

Phone support

If you have a query you can find the answer in our support site.

If you would like to speak to an advisor we offer a telephone support service to help you with any set-up and installation issues.

Call Customer Support on 02 9196 8990.  Our lines are open 09:00 – 17:00 AEST Monday to Friday, excluding NSW public holidays.

Warranty

View our complete Warranty policy.

Contacting us

If you have a query about setup or installation you can find the answer in our support site.

Alternatively you can contact Customer Support.

 

Missing, incomplete or damaged orders

My order hasn’t arrived

If your order hasn't arrived you can track it online by logging into your account.

If your order has been shipped but hasn't arrived within the expected time period, please contact Customer Support on 02 9196 8990 between 09:00 and 17:00 Monday to Friday AEST (excluding NSW public holidays) or contact us online and quote your order no.

My order is incomplete

Multiple items may arrive separately – however if there are items missing in your order please contact Customer Support on 02 9196 8990 between 09:00 and 17:00 AEST Monday to Friday (excluding NSW public holidays), or contact us online and quote your order no.

My order is damaged or faulty on arrival

If your order is damaged or faulty on arrival, please contact Customer Support on 02 9196 8990 between 09:00 and 17:00 AEST Monday to Friday (excluding NSW public holidays) or contact us online and quote your order no.

 

Repairs

 

Before arranging the repair of an apparently faulty or broken product, please visit our product support section or contact our support team who can guide you through the product’s set-up process.

If your product was purchased online and you would like to arrange a repair, please contact Customer Support on 02 9196 8990 between 09:00 and 17:00 AEST Monday to Friday (excluding NSW public holidays) or contact us online and quote your order number to arrange your product repair.

 

Security and Privacy

 

We take security very seriously and all credit card information that is transmitted from your computer to our systems is encrypted using the latest Secure Socket Layer (SSL) security.

View full privacy and security information