- Cancel or amend an order
- Delivery information
- Track your order
- Shopping with Us
- Phone support
- Contacting us
- Missing, incomplete or damaged orders
- Returns procedure
- Refund policy
- Recycling Information
- Security and Privacy
I want to cancel an order
You have the right to cancel and return your order within 14 days of receiving it.
If would like to cancel your order please contact us with your order number and we will issue a refund.
However if your order has already been shipped we will be unable to cancel your order. In this case please follow our Returns procedure.
I want to amend an order
If you'd like to add products to your order, please place a new order for these items.
Need to change the delivery address? Contact Customer Support on 0800 232 1513 between 08:30 and 17:00 Monday to Friday (excluding UK public holidays) or contact us online.
We offer free next working day delivery on all headphones and speakers if ordered before 3pm Monday - Friday. Accessories are displatched by 1st Class Royal Mail and take 1-3 working days to arrive.
All orders are shipped directly from our Bowers & Wilkins factory headquarters. Orders placed at the weekend or on a UK public holiday will be processed the next working day.
Quoted delivery times are to mainland UK.
Please allow an additional 1-2 working days tfor delivery to Norther Ireland, Scottish Highlands and Islands. We are not able to deliver to P.O. boxes, BFPO addresses or the Channel Islands.
On rare occasions, we may need to deliver items outside the published timed windows due to reasons beyond our control.
You can track your order by logging into your account and selecting ‘My Orders’.
Pick In Progress means your order is currently being processed.
Shipped means your item has been dispatched and is on its way - you can track its progress via the courier link or by logging into your account.
*Note: Accessory orders are dispatched via 1st Class Royal Mail and cannot be tracked.
For card verification, you must enter the billing address exactly as it appears on your card statement.
Bowers & Wilkins accepts the payment methods below. We take security very seriously and all payment information that is transmitted from your computer to our systems is encrypted using the latest Secure Socket Layer (SSL) security.
If you have a query you can find the answer in our support site.
If you would like to speak to an advisor we offer a telephone support service to help you with any set-up and installation issues.
Call Customer Support free on 0800 232 1513*. Our lines are open 08:30 – 17:00 Monday to Friday, excluding UK public holidays.
*Free from UK landlines and contract mobiles.
We guarantee all our electronics, headphones and speakers with a 2 year warranty against defects in materials and workmanship.
We guarantee all our accessories with a 90 day warranty.
View our complete Warranty policy.
If you have a query about setup or installation you can find the answer in our support site.
Alternatively you can contact Customer Support.
My order hasn’t arrived
If your order hasn't arrived you can track it online by logging into your account.
If your order has been shipped but hasn't arrived within the expected time period contact us or call Customer Support on 0800 232 1513 between 08:30 and 17:00 Monday to Friday (excluding UK public holidays) and quote your order no.
My order is incomplete
Multiple items may arrive separately – however if there are items missing in your order contact us or call Customer Support on 0800 232 1513 between 08:30 and 17:00 Monday to Friday (excluding UK public holidays) and quote your order no.
My order is damaged
If you receive a damaged product, please send it back to us via our Returns procedure. We will arrange an exchange or refund as soon as possible.
Free 60 day trial
Bowers & Wilkins engineers its products to provide consistently great sound. Try our products at home for 60 days and find out why we’re the best in our field for top quality audio when you shop directly with us.
If for any reason you feel our products aren’t right simply return it to us free within 60 days for a full refund. Please ensure items are returned in original packaging and include all original content.
Need help setting up?
If you have a problem with the functional set-up of your product, please visit our support site.
To enable us to process your refund, please ensure all items are returned in original packaging and include all original content. Any missing items may delay your refund.
Once received, we will send you an email confirmation and refund you via the original payment method within 7 working days.
We guarantee all our electronics, headphones and speakers with a 2 year warranty against defects in materials and workmanship. We guarantee our accessories with a 90 day warranty.
If your product was purchased less than 60 days ago, you can return it for a replacement. After that time, a product can be repaired according to its warranty conditions.
To arrange a repair (on a product purchased more than 60 days ago) please contact Customer Support at 0800 232 1513 between 08.30am – 17:00 Monday to Friday (excluding UK public holidays), or contact us to arrange a return.
To locate your nearest recycling centre and to find out more about Bowers & Wilkins recycling policy compliant with WEEE regulations, please click here.
We take security very seriously and all credit card information that is transmitted from your computer to our systems is encrypted using the latest Secure Socket Layer (SSL) security.