- Cancel or amend an order
- Delivery information
- Track your order
- Shopping with Us
- Phone support
- Contacting us
- Missing, incomplete or damaged orders
- Returns procedure
- Refund policy
- Recycling Information
- Security and Privacy
I want to cancel an order
You have the right to cancel and return your order within 14 days of receiving it.
If would like to cancel your order please contact us with your order number and we will issue a refund.
However if your order has already been shipped we will be unable to cancel your order. In this case please follow our Returns procedure.
I want to amend an order
If you'd like to add products to your order, please place a new order for these items.
Need to change the delivery address? Contact Customer Support on 0800 232 1513 between 08:30 and 17:00 Monday to Friday (excluding UK public holidays) or contact us online.
Due to COVID-19 - Some deliveries may experience unavoidable delays beyond our reasonable control. Business is continuing on our website and we, along with our courier company have taken the following precautions in line with Government advice to minimise contact and reduce risk of spreading the virus:
· Hand sanitiser being used when handling goods.
· Drivers will not need signatures on delivery.
· All personnel will keep the recommended 2m distance on delivery.
We offer free next working day delivery on all headphones and speakers (under 30KG) if ordered before 3pm Monday - Friday, excluding UK public holidays. Accessories are dispatched by 1st Class Royal Mail and take 1-3 working days to arrive. These orders are shipped directly from our Bowers & Wilkins factory headquarters.
Large Delivery Item (over 30KG) - Orders will be fulfilled by our local partners. They will contact you directly to make delivery arrangements within 48 business hours of your order being confirmed.
Orders placed at the weekend or on a UK public holiday will be processed the next working day.
Quoted delivery times are to mainland UK.
Please allow an additional 1-2 working days for delivery to Northern Ireland, Scottish Highlands and Islands. We are not able to deliver to P.O. boxes, BFPO addresses or the Channel Islands.
You can track your order by logging into your account and selecting ‘My Orders’.
Pick In Progress means your order is currently being processed.
Shipped means your item has been dispatched and is on its way - you can track its progress via the courier link or by logging into your account.
*Note: Accessory orders are dispatched via 1st Class Royal Mail and cannot be tracked.
For card verification, you must enter the billing address exactly as it appears on your card statement.
Bowers & Wilkins accepts the payment methods below. We take security very seriously and all payment information that is transmitted from your computer to our systems is encrypted using the latest Secure Socket Layer (SSL) security.
If you have a query you can find the answer in our support site.
If you would like to speak to an advisor we offer a telephone support service to help you with any set-up and installation issues.
Call Customer Support free on 0800 232 1513*. Our lines are open 08:30 – 17:00 Monday to Friday, excluding UK public holidays.
*Free from UK landlines and contract mobiles.
View our complete Warranty policy.
If you have a query about setup or installation you can find the answer in our support site.
Alternatively you can contact Customer Support.
My order hasn’t arrived
If your order hasn't arrived you can track it online by logging into your account.
If your order has been shipped but hasn't arrived within the expected time period contact us or call Customer Support on 0800 232 1513 between 08:30 and 17:00 Monday to Friday (excluding UK public holidays) and quote your order no.
My order is incomplete
Multiple items may arrive separately – however if there are items missing in your order contact us or call Customer Support on 0800 232 1513 between 08:30 and 17:00 Monday to Friday (excluding UK public holidays) and quote your order no.
My order is damaged
If you receive a damaged product, please send it back to us via our Returns procedure. We will arrange an exchange or refund as soon as possible.
Free 30 day trial
Bowers & Wilkins engineers its products to provide consistently great sound. Try our products at home for 30 days and find out why we’re the best in our field for top quality audio when you shop directly with us.
If for any reason you feel our products aren’t right simply return it to us free within 30 days for a full refund. Please ensure items are returned in original packaging and include all original content.
Please note - Large Delivery Items over 30KG are not eligible for free returns. To return for a refund, we recommend using a courier who can provide a tracked delivery service.
Need help setting up?
If you have a problem with the functional set-up of your product, please visit our support site.
To enable us to process your refund, please ensure all items are returned in original packaging and include all original content. Any missing items may delay your refund.
Once received, we will send you an email confirmation and refund you via the original payment method within 7 working days.
If your product was purchased less than 30 days ago, you can return it for a replacement. After that time, a product can be repaired according to its warranty conditions.
To arrange a repair (on a product purchased more than 30 days ago) please contact Customer Support at 0800 232 1513 between 08.30am – 17:00 Monday to Friday (excluding UK public holidays), or contact us to arrange a return.
To locate your nearest recycling centre and to find out more about Bowers & Wilkins recycling policy compliant with WEEE regulations, please click here.
We take security very seriously and all credit card information that is transmitted from your computer to our systems is encrypted using the latest Secure Socket Layer (SSL) security.