Shop Support
Cancel or amend an order
I want to cancel an order
You have the right to cancel and return your order within 14 days of receiving it.
If would like to cancel your order please contact us with your order number and we will issue a refund.
However if your order has already been shipped we will be unable to cancel your order. In this case please follow our Returns procedure.
Amending an Order
If you'd like to add products to your order, please place a new order for these items.
If you need to change the delivery address please contact our Customer Support at (800) 370 3740 between 8:30 and 5:00 EST Monday to Friday (excluding public U.S. holidays) or contact us online.
If you need to return your product please follow our Returns procedure.
Delivery
We offer one standard delivery service which is free of charge. We only deliver to Continental USA.
Orders are estimated to arrive 2 working days after your order has been shipped (excluding U.S public holidays). Please note all orders over $100 will require a signature upon delivery.
You can track your order through the My Account section of our website or the link provided in the dispatch email. More details are provided in the next section – Track your order.
We are unable to deliver orders to APO/FPO or PO Boxes.
Some deliveries may experience unavoidable delays beyond our reasonable control.
Track your order
You can track your order by logging into your account and selecting ‘View your orders’.
Pick In Progress means your order is currently being processed.
Shipped means your item has been dispatched and is on its way - you can track its progress via the courier link or by logging into your account.
Shopping with us
Billing Addresses
For card verification, you must enter the billing address exactly as it appears on your card statement. At this time we cannot accept APO/FPO or PO Boxes as a billing address.
Payment Methods
Bowers & Wilkins accepts the below payment methods. We take security very seriously and all payment information that is transmitted from your computer to our systems is encrypted using the latest Secure Socket Layer (SSL) security.
Phone support
If you have a query you can find the answer in our support site.
If you would like to speak to an advisor we offer a telephone support service to help you with any set-up and installation issues.
Call Customer Support free on (800) 370 3740. Our lines are open 8:30 – 5:00 EST Monday to Friday, excluding public U.S. holidays.
Warranty
We guarantee all our electronics, headphones and speakers with a 2 year warranty against defects in materials and workmanship.
We guarantee all our accessories with a 90 day warranty.
View our complete Warranty Policy.
Contacting us
If you have a query about setup or installation you can find the answer in our support site.
Alternatively you can contact Customer Support.
Missing, incomplete or damaged orders
My order hasn’t arrived
If your order hasn't arrived you can track it online by logging into your account.
If your order has been shipped but hasn't arrived within the expected time period contact us or call Customer Support at (800) 370 3740 between 8:30 and 5:00 EST Monday to Friday (excluding public U.S. holidays) and quote your order no.
My order is incomplete
Multiple items may arrive separately – however if there are items missing in your order contact us or call Customer Support at (800) 370 3740 between 8:30 and 5:00 EST Monday to Friday (excluding public U.S. holidays) and quote your order no.
My order is damaged
If you receive a damaged product, please send it back to us via our Returns procedure. We will arrange an exchange or refund as soon as possible.
Returns Procedure
Free 60 day trial
Bowers & Wilkins engineers its products to provide consistently great sound. Try our products at home for 60 days and find out why we’re the best in our field for top quality audio when you shop directly with us.
If for any reason you feel our products aren’t right simply return it to us free within 60 days for a full refund. Please ensure items are returned in original packaging and include all original content.
Returns form
Need help setting up?
If you have a problem with the functional set-up of your product, please visit our support site.
Refund Policy
To enable us to process your refund, please ensure all items are returned in original packaging and include all original content. Any missing items may delay your refund.
Once received, we will send you an email confirmation and refund you via the original payment method within 7 working days.
Repairs
We guarantee all our electronics, headphones and speakers with a 2 year warranty against defects in materials and workmanship. We guarantee our accessories with a 90 day warranty.
Before arranging the repair of an apparently faulty or broken product, please visit our product support section or contact our support team who can guide you through the product’s set-up process.
If your product was purchased less than 60 days ago, you can return it for a replacement. After that time, a product can be repaired according to its warranty conditions.
To arrange a repair (on a product purchased more than 60 days ago) please contact Customer Support at (800) 370 3740 between 8.30am – 5:00 EST Monday to Friday (excluding public U.S. holidays), or contact us to arrange a return.
Security and Privacy
Security Information
We take security very seriously and all credit card information that is transmitted from your computer to our systems is encrypted using the latest Secure Socket Layer (SSL) security.
View full privacy and security information
Outlet
Warranty Terms and conditions
Bowers & Wilkins recertified products are pre-owned products that have undergone rigorous testing to ensure they meet Bowers & Wilkins strict quality standards for both sonic performance and mechanical integrity. We back every recertified product with a two-year warranty.
Recertified products are repacked in special packaging, complete with all documentation and, where applicable, the cables that originally shipped with the product.
On occasion recertified products may contain minor cosmetic blemishes, and they are supplied in packaging that differs from that which you will find in stores.
Each Bowers & Wilkins recertified product:
- Has undergone rigorous testing to ensure they meet Bowers & Wilkins strict quality standards for both sonic performance and mechanical integrity.
- Is put through a thorough cleaning process and inspection.
- Is supplied with complete documentation.
- Is supplied with two-year warranty.
- Where applicable is supplied with cables.
- Where applicable is supplied with remote control.
- Where applicable are supplied with new ear cushions.
- Where applicable firmware is updated to the latest version.
- Is given a new recertified serial number.
- Comes in white recertified product packaging.
- May have minor cosmetic blemishes.