I want to cancel an order
It may be possible to cancel your order before it has been shipped, dependant on its status.
Please contact us with your order number as soon as possible, so we can check the status & advise.
However if your order is with our warehouse or has already been shipped we will be unable to cancel your order. In this case please follow our Returns procedure.
Amending an order
If you'd like to add products to your order, please place a new order for these items.
If you need to change the delivery address please contact our Customer Support at 1800 370 3740 between 8:30 and 5:00 EST Monday to Friday (excluding public U.S. holidays) or contact us online, so we can check the status & advise if this is possible.
If you need to return your product please follow our Returns procedure.
We offer one standard delivery service which is free of charge in Canada. We are unable to deliver orders to Quebec, APO/FPO or PO Boxes.
Orders are estimated to arrive within 3-7 business days after your order has been shipped (excluding US public holidays). Please note all orders will require a signature upon delivery.
Orders placed before 2pm ET on business days and Sundays ship out within 24 hours.
Orders placed after 2pm ET or on Saturdays ship out the next business day.
Once your order has shipped, you can track your order on the link provided in the dispatch email.
Please note the delivery address cannot be amended once the order has shipped.
We may from time to time offer products for pre-orders. In such case, we will not be able to ship to you within the shipping terms as set out above and will inform you of the expected shipping date. The shipping indication is an estimate of when the item will leave our warehouse. For example, if an item displays “Ships: 1 business day,” the item will leave our warehouse one business day after you place your order.
Occasionally, we will communicate shipping and delivery times, then learn we are unable to fulfill the order on the earlier communicated date. In these rare cases, we will notify you by email of the new shipping and delivery times. If you disagree with the new shipping date you do have the possibility to cancel your order by calling Customer Service .
You can track your order by logging into your account and selecting ‘My Orders’.
Processing means your order is currently in process.
Confirmed means your order has been passed onto our warehouse.
Shipped means your item has been dispatched and is on its way - you can track its progress via the courier link in your dispatch email or by logging into your account.
For card verification, you must enter the billing address exactly as it appears on your card statement. At this time we can only accept payments from cards registered to a Canadian address. We cannot accept APO/FPO or PO Boxes as a billing address.Payment Methods
Bowers & Wilkins accepts the below payment methods. We take security very seriously and all payment information that is transmitted from your computer to our systems is encrypted using the latest Secure Socket Layer (SSL) security.
If you have a query you can find the answer in our support site.
If you would like to speak to an advisor we offer a telephone support service to help you with any set-up and installation issues.
Call Customer Support free on 1800 370 3740. Our lines are open 8:30 – 5:00 EST Monday to Friday, excluding public U.S. holidays.
My order hasn’t arrived
If your order hasn't arrived you can track it online by logging into your account.
If your order has been shipped but hasn't arrived within the expected time period contact us or call Customer Support at 1800 370 3740 between 8:30 and 5:00 EST Monday to Friday (excluding public U.S. holidays) and quote your order no.
My order is incomplete
Multiple items may arrive separately – however if there are items missing in your order contact us or call Customer Support at 1800 370 3740 between 8:30 and 5:00 EST Monday to Friday (excluding public U.S. holidays) and quote your order no.
My order is damaged
If you receive a damaged product, please send it back to us via our Returns procedure. We will arrange an exchange or refund as soon as possible.
Bowers & Wilkins engineers its products to provide consistently great sound. We encourage you to try our products to see why we’re the best in our field for top quality audio.
If you purchased from bowerswilkins.com and feel our product is not right for you within 30 days, you may return it for a full refund.
Please ensure items are returned in original packaging and include all original content. Bowers & Wilkins will pay for the return domestic shipping.
To start the returns process, please complete the Returns form.
Purchases on bowerswilkins.com must be returned to our online store, and may not be returned to other authorized resellers of Bowers & Wilkins.
Purchases from other authorized resellers of Bowers & Wilkins are subject to point-of-purchase return policy, and are not accepted through bowerswilkins.com.
Need help setting up?
If you have a problem with the functional set-up of your product, please visit our support site.
To enable us to process your refund, please ensure all items are returned in original packaging and include all original content. Any missing items may delay your refund.
Once received, we will send you an email confirmation and refund you via the original payment method within 10 business days.
If your product was purchased less than 30 days ago, you can return it for a refund and re-order a replacement. After that time, a product can be repaired according to its warranty conditions.
To arrange a repair (on a product purchased more than 30 days ago) please contact Customer Support at 1800 370 3740 between 8.30am – 5:00 EST Monday to Friday (excluding public U.S. holidays), or contact us to arrange a return.
Bowers & Wilkins prioritises the health and safety of all that support us, please note some deliveries may experience unavoidable delays beyond our reasonable control.