- Cancel or amend an order
- Delivery information
- Track your order
- Shopping with Us
- Phone support
- Contacting us
- Missing, incomplete or damaged orders
- Returns procedure
- Refund policy
- Security and Privacy
I want to cancel an order
You have the right to cancel and return your order within 14 days of receiving it.
If would like to cancel your order please contact us with your order number and we will issue a refund.
However if your order has already been shipped we will be unable to cancel your order. In this case please follow our Returns procedure.
Amending an order
If you'd like to add products to your order, please place a new order for these items.
If you need to change the delivery address please contact our Customer Support at (800) 370 3740 between 8:30 and 5:00 EST Monday to Friday (excluding public U.S. holidays) or contact us online.
If you need to return your product please follow our Returns procedure.
*Bowers & Wilkins prioritizes the health and safety of all that support us, please note some deliveries may experience unavoidable delays beyond our reasonable control.*
We offer one standard delivery service which is free of charge in Canada. We are unable to deliver orders to Quebec, APO/FPO or PO Boxes.
Orders are estimated to arrive within 5 working days after your order has been shipped (excluding U.S public holidays). Please note all orders over $600 will require a signature upon delivery.
Please note: Orders placed online after 2.30pm EST on 11/25, will be dispatched on 11/30.
Once your order has shipped, you can track your order on the link provided in the dispatch email.
Orders placed at the weekend or on a U.S public holiday will be processed the next working day.
You can track your order by logging into your account and selecting ‘View your orders’.
Pick In Progress means your order is currently being processed.
Shipped means your item has been dispatched and is on its way - you can track its progress via the courier link or by logging into your account.
For card verification, you must enter the billing address exactly as it appears on your card statement. At this time we can only accept payments from cards registered to a Canadian address. We cannot accept APO/FPO or PO Boxes as a billing address.
Bowers & Wilkins accepts the below payment methods. We take security very seriously and all payment information that is transmitted from your computer to our systems is encrypted using the latest Secure Socket Layer (SSL) security.
If you have a query you can find the answer in our support site.
If you would like to speak to an advisor we offer a telephone support service to help you with any set-up and installation issues.
Call Customer Support free on (800) 370 3740. Our lines are open 8:30 – 5:00 EST Monday to Friday, excluding public U.S. holidays.
View our complete Warranty Policy.
If you have a query about setup or installation you can find the answer in our support site.
Alternatively you can contact Customer Support.
My order hasn’t arrived
If your order hasn't arrived you can track it online by logging into your account.
If your order has been shipped but hasn't arrived within the expected time period contact us or call Customer Support at (800) 370 3740 between 8:30 and 5:00 EST Monday to Friday (excluding public U.S. holidays) and quote your order no.
My order is incomplete
Multiple items may arrive separately – however if there are items missing in your order contact us or call Customer Support at (800) 370 3740 between 8:30 and 5:00 EST Monday to Friday (excluding public U.S. holidays) and quote your order no.
My order is damaged
If you receive a damaged product, please send it back to us via our Returns procedure. We will arrange an exchange or refund as soon as possible.
Bowers & Wilkins Online Return Policy
Bowers & Wilkins engineers its products to provide consistently great sound. We encourage you to try our products to see why we’re the best in our field for top quality audio.
If you purchased from bowerswilkins.com and feel our product is not right for you within 30 days, you may return it for a full refund.
Please ensure items are returned in original packaging and include all original content. Bowers & Wilkins will pay for the return domestic shipping.
To start the returns process, please complete the form below:
Purchases on bowerswilkins.com must be returned to our online store, and may not be returned to other authorized resellers of Bowers & Wilkins.
Purchases from other authorized resellers of Bowers & Wilkins are subject to point-of-purchase return policy, and are not accepted through bowerswilkins.com.
Need help setting up?
If you have a problem with the functional set-up of your product, please visit our support site.
To enable us to process your refund, please ensure all items are returned in original packaging and include all original content. Any missing items may delay your refund.
Once received, we will send you an email confirmation and refund you via the original payment method within 7 working days.
If your product was purchased less than 30 days ago, you can return it for a refund and re-order a replacement. After that time, a product can be repaired according to its warranty conditions.
To arrange a repair (on a product purchased more than 30 days ago) please contact Customer Support at (800) 370 3740 between 8.30am – 5:00 EST Monday to Friday (excluding public U.S. holidays), or contact us to arrange a return.
We take security very seriously and all credit card information that is transmitted from your computer to our systems is encrypted using the latest Secure Socket Layer (SSL) security.