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Quality Policy

 

UK Quality Policy

Function:

Cross Functional

Date Established:

20.02.2014

Responsible Executive:  

Executive Vice President Operations

Date Last Revised:

08.10.2019

SAP Document Number:    

10000120271

Version number

03

Summary

This policy indicates B&W Group Ltd.’s approach to quality in all its operations and activities.

Policy

           

 

  1. Statement

Bowers & Wilkins is committed to implementing, operating and continually improving appropriate quality management systems, policies and processes to enable the delivery of the highest practicable technically innovative  products and services. 

Bowers & Wilkins is committed to fulfilling and exceeding customer requirements, obligations and delivering a consistently high level of service by developing and manufacturing meticulously crafted products through the constant development of our employees and partners

The quality management system provides the framework for identifying opportunities and controlling risks to the quality of products and services through setting and reviewing objectives thus maximising our potential to enhance customer satisfaction and the satisfaction of other interested parties such as suppliers and business partners. It provides all interested parties and customers with the confidence that the provision of services and products will be delivered consistently and cost-effectively to predetermined high standards.

We recognise that our business relationships require on-going commitment to achieving business excellence at every level of Bowers & Wilkins and its supply chains.

 

 

 

 

 

  1. Applicability

This policy is applicable to all operations and goals in B&W Group.

  1. Responsibility

It is the responsibility of each department that they adhere to and achieve the goals that have been set out for their function.

  1. Related Information

All B&W Group policies are dependent on one another. This is so that business moves forward in the same direction and the same message is communicated internally and externally. 

 

This policy lays out the Quality Management System in which the entire organization is structured

 

  1. Definitions

Quality Management System is defined as the organisational structure of processes, procedures and resources. 

  1. Related Documentation

 

Title

Number

6.1

POL: Group Goals, Culture & Values

10000083637

6.2

B&W Quality Manual

10000120385

6.3

POL: Procurement Policy

10000073342

6.4

POL: Quality Assurance and Control Policy

10000071999

6.5

POL: Production Policy

10000074694

6.6

POL:  Production Engineering Policy

10000074693

6.7

POL: Global Planning Policy

10000073494

6.8

POL: Warehouse (UK) Policy

10000074740

6.9

POL: Group Sales Policy

10000073498

6.10

POL:  Customer Support Policy

10000073850

6.11

POL: Business Systems Policy

10000074881

6.12

POL: Group Finance Policy

10000070325

6.13

POL: Information Technology Policy

10000072137

6.14

POL: Facilities Policy

10000073346

6.15

POL: Human Resources Policy

10000074665

6.16

POL: Group Health and Safety

10000070312

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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