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Bowers & Wilkins takes pride in ensuring our customers have the opportunity to work with the best dealers and installers in the industry. Products purchased directly from Bowers & Wilkins and our authorised dealers are guaranteed to be genuine goods and are backed by our manufacturer's warranty. Authorised dealers are trained by Bowers & Wilkins to ensure they can provide the best product knowledge and support, while official Bowers & Wilkins custom installers employ highly experienced staff, able and willing to answer your questions and work with you through every stage of your journey. Products purchased from unauthorised dealers are not covered by the manufacturer's warranty, may be counterfeit goods, and are not sold by dealers certified in product knowledge or support.