Online Order Support
Online Order Support
I want to cancel an order
It may be possible to cancel your order before it has been shipped, depending on its status.
Please contact us with your order number as soon as possible, so we can check the status & advise.
However if your order is with our fulfilment partner or has already been shipped, we will be unable to cancel your order. Please follow the instructions in our Return policy.
Amending an order
If you'd like to add products to your order, please place a new order for these items.
Need to change the delivery address? Please contact us, so we can check the status & advise if this is possible.
For card verification, you must enter the billing address exactly as it appears on your card statement. At this time we can only accept payments from cards registered to a U.S. address. We cannot accept APO/FPO or PO Boxes as a billing address.
Bowers & Wilkins accepts the below payment methods. We take security very seriously and all payment information that is transmitted from your computer to our systems is encrypted using the latest Secure Socket Layer (SSL) security.
My order hasn’t arrived
If your order hasn't arrived you can check the status online or via the link in your dispatch notification email.
If your order has been shipped but hasn't arrived within the expected time period contact Customer Care and quote your order number.
My order is incomplete
Multiple items may arrive separately – however if there are items missing in your order, contact Customer Care and quote your order number.
My order is damaged
If you receive a damaged product, please send it back to us via our Return policy to obtain a refund. We will arrange an exchange or refund as soon as possible. .
Bowers & Wilkins engineers its products to provide consistently great sound. Try our products at home for 30 days and find out why we’re the best in our field for top quality audio when you shop directly with us.
If for any reason you feel our products aren’t right simply return it to us free within 30 days for a full refund excluding any shipping charges. Please ensure items are returned in original packaging and include all original content.
View our Return policy for further instructions.
To enable us to process your refund, please ensure all items are returned in original packaging and include all original content. Any missing items may delay your refund.
Once received, we will send you an email confirmation. If your return meets all requirements, a credit will be issued to your original payment method. If a credit is issued, it may take up to 10 business days for the funds to appear in your account. Please note that times vary based on your financial institution.
Before arranging the repair of an apparently faulty or broken product, please visit our product support section for help and guidance from our team.
To arrange a repair (on a product purchased more than 30 days ago), please contact Customer Care to arrange a return.